Support
Effective 22 August 2026
One address, answered by a person. We can help with your account, your records and your subscription — and we will always tell you when something is outside what we can do.
How to reach us
Email support@salescone.online. That is the only support channel — there is no phone line and no live chat, and we would rather say so than have you wait on one that does not exist.
Please write from the address on your account. It is how we know the request is really yours.
What we can help with
- Getting back into your account — if a password reset does not arrive, check your spam folder first, then tell us.
- Your records — a copy of everything we hold, corrections, or permanent deletion.
- Your subscription — cancelling, refunds within the window, or a renewal you did not expect.
- Something that looks broken — tell us what you did, what you expected, and what happened instead. That is usually enough for us to find it.
- A privacy or security concern — these go to the front of the queue.
What we cannot help with
Anything clinical.We cannot tell you whether a dose is right, what a result means, whether a milestone is on track, or what to do about a symptom. MilesCone records what you enter and nothing more — we are not clinicians and we will not guess.
For anything about someone’s health, please speak to your doctor, therapist or care team. In an emergency, contact emergency services.
If you email us something clinical we will say we cannot answer it, rather than offering an opinion. That is not us being unhelpful; it is the one thing we are genuinely not qualified to do.
Please do not send health details
To help with your account we only need to know which account. We do not need to know what is wrong with anyone, what they take, or why. Please leave that out of support emails.
Email is not a secure channel, and the less of your family’s health information that travels through it, the better. If we ever need more to solve a problem, we will ask for the smallest amount that will do.
Deleting your account
Email us and we will delete your account and the records in it. This cannot be undone, so please export or print anything you want to keep first — you can print a report for each person from their profile.
Your rights over your information, including access, correction and portability, are set out in the Privacy Policy.
If something goes wrong at our end
If the service is down or your records are not loading, email us. We do not currently publish a status page, so telling us is the fastest way for us to find out.
Complaints
If we have handled something badly, say so in the same email thread and we will look at it again.
If it concerns your personal information and you are not satisfied with our answer, you can complain to the National Privacy Commission of the Philippines.