Refund Policy

Fourteen-day refund

If MilesCone is not right for you, email support@milescone.salesonline.com within 14 days of your payment and we will refund it in full. You do not need to give a reason, and we will not ask you to justify it.

Refunds are returned to the original payment method. Depending on your bank or card issuer it usually takes 5–10 working days to appear.

Anything you have already saved stays yours. Reports you printed or downloaded are on your own device and remain there. We do not ask for them back, and a refund does not depend on whether you used the paid features.

After 14 days

MilesCone is billed annually. After the 14-day window we do not refund part of a year, but you keep everything you paid for: your plan stays fully active until the end of its paid term.

You can cancel at any time. Cancelling stops the next renewal — it does not cut off your access on the day you cancel. If you cancel in month two, you keep the paid plan for the remaining ten months.

Before every renewal

We email you seven days before an annual plan renews, telling you the date and the amount. Nobody should be surprised by a charge from a name they half-remember a year later. If that reminder arrives and you no longer want to continue, cancelling before the renewal date means you are not charged.

If a renewal charge somehow reaches you without that reminder having been sent, tell us and we will refund it — regardless of how long ago you first subscribed.

What happens to your records

Nothing is deleted because a subscription ended. Your account returns to the Free plan, which shows the most recent 60 days in your timeline and in reports. Everything older stays stored exactly as it is, and subscribing again restores access to your complete history immediately.

If you want your records permanently erased instead, that is a separate request and always available to you — see the Privacy Policy.

How to cancel or request a refund

Email support@milescone.salesonline.comfrom the address on your account. Please include nothing about anyone’s health — we only need to know which account you mean.

We aim to reply within two working days. Payments are processed by our payment provider, who may also offer a self-service portal for cancelling; either route works.

Your statutory rights

This policy is offered in addition to any rights you have under consumer law, including the Philippine Consumer Act. Nothing here limits or replaces those rights. Where the law gives you a stronger entitlement than this policy does, the law applies.